PROBLEM CLAUSE

Welcome to the Frequently Asked Questions section of the WAVEBLUEPRINT LLC website. We hope to help you better understand our products and services by answering some of the questions you may have.

1. How do I place an order?
   You can place an order by browsing our website, selecting the Bluetooth speaker you want, adding it to your cart, and then proceeding to checkout. Please follow the on-screen instructions to enter your shipping and payment information to complete your order.
2. Can I modify or cancel my order?
   You can modify or cancel your order within 15 minutes of placing it. If your order has already entered the processing stage, we cannot modify or cancel it. Please contact our customer support for assistance.
3. What is your shipping policy?
   We offer domestic and international shipping services. Domestic shipping within the US usually takes 5-7 business days, while international orders take 10-21 business days. Specific shipping costs and estimated delivery dates will be displayed at checkout.
4. How can I track my order?
   Once your order has shipped, you will receive an email confirmation containing your tracking number and courier information. You can use this tracking number to check the shipping status of your order on the courier’s official website.
5. What is your return policy?
   We allow returns within 30 days of receiving the product, regardless of whether the product has been opened or not. Please see our refund policy page for detailed information and the return process.
6. How do I request an exchange?
   If you wish to exchange a product, we recommend that you first request a return and process a refund, and then place a new order on the website to purchase the product you want. Please ensure your return meets the refund conditions.
7. Where can I find product instruction manuals?
   Most product instruction manuals are included with the package. You can also find electronic versions of the manuals on the specific product pages on our website.
8. How do I contact customer support?
   If you have any questions or need further assistance, please feel free to contact our customer support team through the following methods:
   Email: service@waveblueprint.shop
   Phone: (864) 521-7425
9. Do your products have a warranty?
   Yes, all Bluetooth speakers we sell come with a manufacturer’s warranty for a certain period. Warranty terms and conditions will be provided with the product.

Thank you for choosing WAVEBLUEPRINT LLC. If you have any further questions, please feel free to contact us, and we will be happy to assist you!