REFUND AND RETURNS POLICY

Welcome to the website of WAVEBLUEPRINT LLC (hereinafter referred to as “we” or “the company”). We are committed to ensuring your satisfaction with your purchased Bluetooth speaker, and therefore have established the following refund policy. Please read these terms carefully to understand our return and refund process.

1. Return Policy
   You may request a return within 30 days of receiving the product. You can request a return regardless of whether the product has been opened or not. Please follow these conditions:
   The product must be in perfect condition, including all original packaging, labels, and accessories.
   The return request must be submitted within 30 days of receiving the product.
   The return request must include proof of purchase (e.g., order confirmation email).
2. Return Process
   Please follow these steps to return your product:
   Contact Customer Support
   Please contact our customer support team via email or phone, providing your order number and reason for return.
   Email: service@waveblueprint.shop
   Phone: (864) 521-7425
   Obtain Return Authorization
   Our team will review your request and provide you with return authorization and a detailed return address.
   Return the Package
   Ship the product and proof of purchase back to us according to the provided return address. Please ensure the package is safe and secure during transit.
   Provide Tracking Information
   If possible, please provide a tracking number after returning the product to help us process your return quickly.
3. Processing Time
   Once we receive your return and confirm that it meets the refund conditions, your refund will be processed within 5-10 business days.
   The refund will be returned via your original payment method, and the specific arrival time may vary depending on the payment method.
4. Exchange Policy
   If you wish to exchange a product, please follow the return process first to return the product and request a refund. Afterward, you can place a new order for the desired product on our website.
5. Return Address
   Please send the returned product to the following address: 38 NOTTINGHAM RD, GREENVILLE, SC 29607-2857
6. Questions and Support
   If you have any questions about the refund policy or need further assistance, please feel to contact us. We will do our best to support you and ensure a pleasant and smooth shopping experience.

Thank you for choosing WAVEBLUEPRINT LLC. We look forward to providing you with high-quality Bluetooth speakers and excellent service!